All our prices are inclusive of applicable Goods and Service Tax.

Coupon codes are not applicable on discounted products unless specified otherwise. However, if your cart also has products that aren't on discount and qualify for a promotional offer, you'll be able to apply the coupon code.

Discount percentages are valid on products which qualify for the offer and will get applied only to the amount corresponding to the sum of these products.

Delivery charges are extra (unless specified otherwise). Offers mentioned will be at a product level only.

Yes, you will be able to order more than one of the same item. Simply change the numerical value in your shopping cart to your desired quantity.

In case you would like to rethink your purchase, you can cancel your order at any point until it is out for delivery and your money will be refunded to your original source of payment. It will be initiated instantly at the time of cancellation and credited to your payment source in a maximum of 5-7 business days. Please note that once your order is out for delivery, it cannot be cancelled or refunded irrespective of the mode of payment.

An error message at checkout could mean a few things. Make sure your billing information is correct. This includes the card number, expiration date and CVC security code. If your card has expired or has an invalid expiration date, the payment won’t go through and you may receive an error message.Unfortunately, there is no way for us or our system to override incorrect verification. In case you still need help, please mail us at hello@thepuzzl.co or call us at ____________.

Your order confirmation e-mail is sent to the e-mail address linked to your The Puzzl Co Account immediately upon placing your order. If you do not receive it, please check the junk or spam folder in your email client.

Items will continue to appear in your cart until you’ve removed them or checked out.

Yes, we have received the Global SSL certification that ensures all the payments made to www.thepuzzl.co are secure.

Yes, it’s mandatory. You need to create an Account to make a purchase.

Please note that orders once packed cannot be cancelled or refunded irrespective of the mode of payment. Please review your order carefully before submission. However, if your order has arrived damaged or defective, you can raise your concerns by reaching out to us at the time of delivery on ____________. The refund will reach you in 15 working days.

Unfortunately, we are unable to ship to multiple addresses at this time. We recommend placing separate orders for each address.

Go to the Password Reminder page and enter the e-mail address used to create your account.

If you can’t remember your e-mail address, then you will need to create a new The Puzzl Co Account.

You can find your previous order information by logging into your Account.For any order related questions, you can contact customer care at hello@thepuzzl.co or call us at __________. We’re available 7 days a week, Monday to Sunday from 10:00 AM to 08:00 PM.

We accept online payments through all major Credit/Debit Cards (Visa, Mastercard, Amex, Diners Club and Rupay), Net Banking, Cash On Delivery and Card Payment On Delivery is also possible. The payment has to be made in India Rupees, as per the final invoice.

In case of any payment failures and charges incurred refund will be routed through the vendor’s payment gateway. Refund is back to source only and subject to third party vendor’s policy. Payment to other than customer account/third party payment is not permitted under Prevention of Money Laundering Act.

From processing to delivery, we take stringent care at every step of the way to make sure that there are no quality concerns whatsoever. However, if you still feel that there’s a lapse in quality from our end, you can contact us at hello@thepuzzl.co or _____________.

Delivery is completely free for now.

This generally happens due to an issue from your bank side, where the funds are held up. Typically, you should get an automatic refund within 72 hours. However, if you still want to clarify, please contact our team via email at hello@thepuzzl.co or call us at ___________.

Please write to us at hello@thepuzzl.co with all the necessary details. Your proposal will be shared with the relevant team. If your proposal interests us, we’ll get back to you.

We’re always on the hunt for talented individuals to join our team. Please send in your resume to hello@thepuzzl.co

Go to Order History under your Account and check the status of your order. If you still have any queries, then please contact us at hello@thepuzzl.co or call us at ____________.

We apologize for the inconvenience caused. Please contact our team at ____________. We’ll address your issue immediately.

Yes, we do take bulk orders. Send us a mail to hello@thepuzzl.co and please specify the product(s), quantity, date and time that you require the order.